4/28/25

1. Introduction

Welcome to LEMCI ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [Insert Website URL], use our services, or otherwise interact with us.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

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• Identity Data: Full name, title, date of birth.

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• Contact Data: Address, email address, telephone numbers.​

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• Technical Data: IP address,  technology on the devices you use to access our website.

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• Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.

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• Usage Data: Information about how you use our website, products, and services.

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• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

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3. How We Collect Your Information

We collect data in the following ways:

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• Direct interactions: You may provide personal data when you fill in forms, correspond with us by post, phone, email or otherwise, or when you engage our services.

• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.

• Third parties: We may receive personal data from analytics providers (such as Google), payment providers, and other service providers.

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4. How We Use Your Information

We use your personal data to:

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• Provide, manage, and personalise our cleaning services.

• Process your bookings and payments.

• Communicate with you, including responding to your enquiries and providing customer support.

• Notify you about changes to our services, terms, or privacy policy.

• Improve our website, services, marketing, customer relationships, and experiences.

• Comply with legal obligations and regulatory requirements.

• Send marketing communications if you have opted-in.

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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

5. Disclosure of Your Information

We may share your personal data with the following third parties:

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• Service providers acting as processors who provide IT, payment, system administration, and other support services.

• Professional advisers including lawyers, bankers, auditors, and insurers.

• HM Revenue & Customs, regulators, and other authorities.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, use, alteration, disclosure, or access.
In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of your information.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.

8. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

• The right to access, correct, update, or request deletion of your information.

• The right to object to processing of your personal data.

• The right to request restriction of processing.

• The right to request transfer of your personal data.

• The right to withdraw consent at any time where we are relying on consent to process your personal data.

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To exercise any of these rights, please contact us at services@lemci.co.uk

9. Cookies
Our website uses cookies to distinguish you from other users, help provide you with a good experience, and allow us to improve our site.
Please refer to our Cookie Policy for more detailed information on the cookies we use and how you can manage them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors.
We encourage you to review this page periodically for the latest information.
Your continued use of our services after any modification to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.